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Frequently Asked Questions

Lead times vary depending on the item, process includes designing, programming, cutting, and powder coating your sign. Depending on how many orders we’re getting, orders are shipped within from 7 to 10 business days.
Our signs are made of 3/8″ aluminum sheets; this is thicker than most other laser cut custom signs on the market! Aluminum is lightweight and will never rust, so hanging your signs outdoors is perfectly safe. We finish our signs with the powder coat of your choosing, which doesn’t only makes your sign visually striking, but further protects it from the elements as well.
Each customer has different needs and visions for where they’d like to put their sign. For this reason, we offer optional 1″ standoffs with countersink screws painted the same black mate color. Unless otherwise specified or requested, all of our signs have at least 2 pilot holes included, sized at 0.185″.

Mistakes can happen. We allow for changes be made to your order for a window of 24 hours after placing the order (or the following business day if ordered on a weekend or holiday). If you need to make edits to your order, please call us during business hours at 1-647-781-3179 and let us know what you need help with. Calling will ensure your request is addressed sooner rather than later, and email request can be lost!

Please note: It is the sole responsibility of the customer to input the correct information, spelling, and grammar. MetalArts is not liable for incorrect information input by the buyer. Any requests for adjustments must be made within 24 hours of placing the order.

Cost of shipping will be displayed on checkout page after you enter you shipping address. We sell and ship our standard products only to Canada and USA. Custom orders can be shipped worldwide after customer approve an estimate.
Yes, we love custom work! If you have a specific request, please fill out our

Request Custom Design

or send us an email at sales@boychuk.info To expedite the process, please include the following information in your request if possible:
  • The size of sign
  • The imagery and/or text you would like included
  • Your postal code
  • Any other relevant details
As we’re a very small company and receive dozens of requests a day, please allow for 2-4 business days for a reply. If you need something sooner, please give us a call at 1-647-781-3179.
We’re proud to be a small family owned business located in Toronto, Ontario. All of your orders are processed and manufactured at our locations in Ontario.